Data Protected Updated 2026

5500 Privacy Policy — Protecting Malaysian User Information

This policy explains how the 5500 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights.

Effective Date: 1 January 2026 | Version: 2026.1 | Platform: 5500 (https://5500.im)

1. Information We Collect

The 5500 platform collects various types of information when you register, use our services or interact with the platform. This information is grouped into several main categories:

Account Information

During registration, we collect your full name, email address, phone number, date of birth and encrypted password. This information is required to create and verify your account identity on the 5500 platform.

Payment Information

When you make a deposit or withdrawal in Malaysian Ringgit (MYR), we keep a record of the transaction, including the payment method used (such as TNG eWallet, Maybank2u, or CIMB Clicks), the transaction amount, and the time of the transaction. Credit card numbers and full bank account details are not stored directly on our servers — sensitive information is handled through licensed third-party payment providers.

Device & Browser Information

We collect technical information such as device type, operating system, web browser version, IP address and activity log data. This information is used to ensure platform compatibility, detect suspicious activity and improve the user experience.

Usage Data

The 5500 platform records in-platform activity such as games played, bets placed, session duration and visit frequency. This data is used for internal analytics and service improvement purposes only — it is not sold to third parties.

2. How We Use Your Information

All information collected by the 5500 platform is used for legitimate and specific purposes. We do not use user data for any purpose outside the scope described below:

Account management — allowing users to register, log in, manage their profile and carry out financial transactions in MYR.
Platform security — detects unauthorised access attempts, fraud, money laundering, and activities that violate our terms of use.
Customer support — providing relevant assistance when you contact the 5500 support team.
Legal compliance — fulfilling reporting and record-keeping obligations as required by applicable law.
Service improvement — analysing aggregated usage patterns to enhance platform performance and features.
Important communications — sending account-related notifications, security updates or policy changes that affect your use of the platform.

5500 will not use your information to send marketing communications without your prior consent.

3. Cookies & Tracking

The 5500 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

Session cookies — keeps you logged in throughout your session on the platform. These cookies are deleted automatically when you close your browser.
Preference cookies — saving your language settings and interface preferences so you do not have to reconfigure them each time you visit.
Analytics cookies — collecting aggregated usage data to help us understand how users interact with the platform, for improvement purposes only.
Security cookies — helping detect and prevent suspicious or unauthorised access to your account.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 5500 platform and your overall user experience.

4. Data Storage, Security & Sharing

Data Storage

5500 user information is stored on secure servers with data encryption both in transit and at rest. We retain your information for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law.

Security Measures

The 5500 platform employs multiple layers of technical and organisational security, including SSL/TLS encryption for all data communications, strict internal access controls, continuous monitoring for security threats and regular security audits. That said, no system is completely immune — users are also responsible for keeping their passwords and devices secure.

Third-Party Sharing

The 5500 platform does not sell, rent or disclose users' personal information to third parties for marketing purposes. Information may only be shared in the following limited circumstances:

To licensed payment service providers for processing transactions in MYR.
To the relevant authorities when required by law or court order.
To technical partners who assist with platform operations, subject to strict confidentiality agreements.

5. User Rights & Contact Us

As a 5500 platform user, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

Right of Access

You may request a copy of the personal information we hold about you at any time.

Right to Rectification

You have the right to request corrections to any inaccurate or outdated information in your account.

Right to Erasure

You may request the deletion of your account and personal information, subject to applicable legal obligations.

Privacy Policy Changes

The 5500 platform reserves the right to update or amend this privacy policy from time to time. Any material changes will be communicated via an in-platform notice or by email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.

Contact Us

For any enquiries, requests or complaints relating to this privacy policy, please contact the 5500 support team by email at [email protected]. We will endeavour to respond to all enquiries within 5 business days. For general questions about the platform, please refer to FAQ page us first.